Been transferred between 12 different technicians with my issue.

Today, Thursday, 6-13-24, I was was checking my internet speed and for the last six months or so I have been paying for the 1200Mbps home service but only getting about half that speed.  Got online earlier today and had a technician that 'fixed' some settings on my router.  I was on a work call and could not reset my router.  So we both left the chat with instructions for me to reboot my router once I was off the call.  When I finished my call I rebooted the router.  The download speed got worse, not better (somewhere between 200 to 300 Mbps).  I got back online at 1PM PST and it is now 5PM PST and I'm locked out of my router, have really [Edited: Language] download speeds and have been thru probably 18 techs.  I finally became a male 'Karen' and asked to speak to a supervisor almost an hour ago.  Still haven't, got dropped again multiple times, new tech picks up and I tell my story for the10th, 11th, 12th, etc. time. was told that I would be transferred to a supervisor but got another first line technician (at least 5 times).  Finally got told that I would receive a call back from a technical supervisor, yay!  So when Ashesh (not a supervisor) calls and asks me what my billing issue was I was pretty much done.  We are now at 4 hours 30 minutes, and on hold for a technical supervisor (supposedly).  Oh and I was offered a whooping $25 credit for my inconvience and free shipping for the replacement router. Be still my beating heart.  Case number: [Edited: "Personal Information"]