Visitor
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2 Messages
Bandwidth
You could lower me to 800 mbps but if you are going to throttle my throughput to 150-370 mbps it makes no difference what your metrics say on the bandwidth provided.
This is consistently what I get in my house. So, if I am streaming in 2 rooms and the kids are playing online games we all buffer this is not acceptable.
I am paying for 1GBps and before you moved me to that wirelessly, same house same router, I was averaging 500+ Mbps. Thank you for charging me more and delivering less.
XfinityPeterH
Official Employee
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1.7K Messages
2 days ago
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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EG
Expert
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109.1K Messages
2 days ago
@glenda01 @XfinityPeterH
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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