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glenda01

Visitor

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2 Messages

Friday, March 14th, 2025 5:42 PM

Bandwidth

You could lower me to 800 mbps but if you are going to throttle my throughput to 150-370 mbps it makes no difference what your metrics say on the bandwidth provided. 
This is consistently what I get in my house. So, if I am streaming in 2 rooms and the kids are playing online games we all buffer this is not acceptable. 
I am paying for 1GBps and before you moved me to that wirelessly, same house same router, I was averaging 500+ Mbps. Thank you for charging me more and delivering less. 

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19 hours ago

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XfinityPeterH

Official Employee

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1.7K Messages

1 day ago

 

glenda01 I would be pretty frustrated if I were in your shoes too. Our team is happy to investigate your account with you and find the best resolution. Please send your full name and complete address in a directe message. Here is a great step by step process on how to send us a direct message: 
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e



 

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EG

Expert

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109.1K Messages

1 day ago

@glenda01 @XfinityPeterH 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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glenda01

Visitor

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2 Messages

No and I spent the better part of Sunday rebooting my router multiple times and trying to get previously connected devices back on the network (garage door openers, smoke detectors and thermostats) I have resorted to DVD movies so others can be on the network in the neighborhood and the house. 

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20 hours ago

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XfinityAlfonso

Official Employee

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1.5K Messages

Hello glenda01, we are so sorry to hear about the speed consistency issues. There are several resources we have available that can help : 

 

ANSWERED: Tips for troubleshooting your Xfinity Internet connection

 

Have you had a chance to look over this yet? We do not and cannot intentionally slow down your home residential services, and do want to ensure that you are getting the most for your money. The invitation to chat 1-1 is still open for you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 hours ago

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