X

Contributor

 • 

51 Messages

Thursday, June 13th, 2024 9:13 AM

Closed

Bad packet loss

Still experiencing high packet loss after "network maintenance" was supposed to solve my issue. I had a technician visit scheduled that they canceled so know I have to wait even longer to get it fixed. Also experiencing very inconsistent upload and download despite getting 114% of my data speed

This conversation has been merged. Please refer the main conversation:

Connection Dropping

Official Employee

 • 

1.6K Messages

5 months ago

 

Xantoszz12 Thank you for those details. I see how frustrating that would be and would like to take a closer look at your internet connection to see how we can best help resolve this. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 
 
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

Contributor

 • 

51 Messages

I've messaged about this issue multiple times and I'm very hesitant to set up any service tech visits because you guys prematurely canceled my previous one 

(edited)

forum icon

New to the Community?

Start Here