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Xantoszz12
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51 Messages

Thursday, June 13th, 2024 9:13 AM

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Bad packet loss

Still experiencing high packet loss after "network maintenance" was supposed to solve my issue. I had a technician visit scheduled that they canceled so know I have to wait even longer to get it fixed. Also experiencing very inconsistent upload and download despite getting 114% of my data speed

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3 months ago

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This conversation has been merged. Please refer the main conversation:

Connection Dropping

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XfinityChristy

Official Employee

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1.5K Messages

3 months ago

 

Xantoszz12 Thank you for those details. I see how frustrating that would be and would like to take a closer look at your internet connection to see how we can best help resolve this. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 
 
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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Xantoszz12

Contributor

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51 Messages

I've messaged about this issue multiple times and I'm very hesitant to set up any service tech visits because you guys prematurely canceled my previous one 

(edited)

3 months ago

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