Bad Internet service

My Wi-Fi is great, but the Internet service shows as only one bar on both my iPhone and my iPad. When it is at one bar, I cannot open websites on the Internet or even complete this form without multiple tries. Once in a while, I get two bars, but that is it

Responses

MikeB39A

Problem Solver

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674 Messages

5 months ago

Go to Settings > Apps > Safari.
Tap Clear History and Website Data.

Or:

Clear cookies and cache, but keep your history

Go to Settings > Apps > Safari > Advanced > Website Data.
Tap Remove All Website Data.

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U

user_toepsa

2 Messages

I did exactly as you suggest, and I actually got up to three bars! I will give it a little time and see if the bars remain because in the past two bars at least showed up and then frequently went back down to one.
thanks for your help!!

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5 months ago

0

EG

Expert

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110.2K Messages

@user_toepsa

Would you please clarify who it is you are replying too ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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5 months ago

0

XfinityShawn

Official Employee

•

1.4K Messages

user_toepsa Are you still needing help with your internet service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick