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user_d0d5c4
1st Topic

Visitor

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2 Messages

Sunday, February 20th, 2022 7:25 PM

Closed

Bad connections when the wind blows

Anybody else having problems with Xfinity when the wind blows. Wires are hanging low through my yard.

Xfinity says they can't read my modem. Yet I still have Wi-Fi signal intermittently. It appears Xfinity has a infrastructure problem. In the meantime it's sucking all my data from my phone. And I pay $70 a month for intermittent internet? UGH

Question

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Updated 

3 years ago

 • Edited

830

2

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EG

Expert

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110.1K Messages

3 years ago

Consider getting a tech out to fix the coax cable drop line. They (Comcast) are responsible for maintaining that so there will not be a charge for it.

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user_d0d5c4

Visitor

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2 Messages

@EG​ I have mentioned this problem more than once ... I'll try one more time, 

All I've gotten is higher rates every year. I've got a message in the system just this morning regarding the low-hanging lines.

(edited)

3 years ago

0

CCMike1

Official Employee

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933 Messages

I would like to help out, can you direct message your name and address? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCAaron1

Problem Solver

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954 Messages

Hello and thanks for reaching out @user_d0d5c4. I am sad to hear you are having internet issues and I would love to assist you with getting this resolved. Let's get your account pulled up and take a closer look. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

3 years ago

0

EG

Expert

 • 

110.1K Messages

3 years ago

O/k I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !

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