Available network is not populating on any of my devices, even after restarting modem.

Modem shows online however, my network is not populating on any of my devices to join.

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Responses

Accepted Solution

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user_ad6eb8

Visitor

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15 Messages

2 years ago

Here's what worked for me:

Visit: http://10.0.0.1. >> Enter the default username and password: Username: admin // Password: password

I was prompted to update my password.

Log back in.

Select "connection" from the left hand menu and then click "WiFi"

On that page under "Private Network" you should see your network name. If there's an "edit" button, click it.

Under "Wireless Network" ensure "enabled" is selected. If not, click "enable" and then save settings.

Hope this works for you all!

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CCBiancaB

Problem Solver

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574 Messages

2 years ago

Hi, @user_ad6eb8. We are aware of the issue and will continue to assist you in the direct message chat.

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@XfinityBiancaB Can Xfinity update their home page of the website or send out a notice? The lack of communication is the most frustrating part. Our Xfinity accounts show everything is working fine and our modems on are online - which is causing confusion.

2 years ago

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XfinityPaula

Official Employee

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1.4K Messages

I truly am sorry for the confusion. At this time our status map has been updated for areas/service impacted. I will ask for additional communication.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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user_ad6eb8

Visitor

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15 Messages

@XfinityPaula I just clicked on the status map and it says "everything looks good," which is not accurate.

(edited)

2 years ago

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user_96ca59

Visitor

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4 Messages

Same issue here. Help app has been worthless. No Outages reported.

Went to bed everything was fine. No wifi this morning.

2 years ago

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XfinityPaula

Official Employee

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1.4K Messages

I will work to have the system updated, the site should show the reported interruptions. The interruption is only impacting wireless connections. All ethernet connections should not be impacted. At this time we do not have a workaround to restore wireless connections.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_ad6eb8

Visitor

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15 Messages

2 years ago

I am able to connect my computer to the modem via ethernet cable and that is currently working. Seems like outage is only impacting WiFi capabilities.

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