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XfinityBrie
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662 Messages

Tuesday, March 7th, 2023 2:15 PM

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Resolved – Xfinity Internet customers should now be able to connect to their WiFi

​​​​Customers should now be able to connect to the Internet as you would normally. The issue that was affecting some customers’ ability to connect to their Internet wirelessly has been fixed. We apologize for any inconvenience this may have caused. Thank you for your patience as we worked to resolve this issue as quickly as possible.​​​​

​​​​If you’re still experiencing an issue finding your WiFi connection listed, please let us know.​​​​
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Question

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Updated 

2 years ago

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3.3K

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user_96ca59

Visitor

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4 Messages

2 years ago

Still don't have my network up.  I've restarted my modem multiple times.  

2

0

user_ad6eb8

Visitor

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15 Messages

@user_96ca59​ 

Here's what worked for me after 7 hours with Xfinity technical support chat:

Visit: http://10.0.0.1. >> Enter the default username and password: Username: admin // Password: password

I was prompted to update my password. 

Log back in. 

Select "connection" from the left hand menu and then click "WiFi"

On that page under "Private Network" you should see your network name. If there's an "edit" button, click it.

Under "Wireless Network" ensure "enabled" is selected. If not, click "enable" and then save settings.

2 years ago

XfinityKei

Official Employee

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1.1K Messages

Hi @user_96ca59, Sorry to hear you're having an issue with your connection still. We would like to take a closer look to help! Can you please DM me your first and last name along with your full service address so that I can assist you further?
To send a direct message [private message]:
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Autumnj

New Poster

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4 Messages

2 years ago

Still having connection issues

0

0

EG

Expert

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107.1K Messages

2 years ago

@Autumnj 

Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.

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