1 Message
Asus ZenWiFi XT9
I'm running my Xfinity modem (model TG3482G) in bridge mode with an Asus ZenWiFi XT9. Sporadically, I appear to lose internet access. From the ZenWiFi admin console it says it's still connected to the Xfinity modem and the modem still reports a WAN IP, DNS, Gateway, and Lease time/expiration. However, no traffic is flowing inbound or outbound. In addition, when this occurs, I cannot ping 10.0.0.1 (IP for the Xfinity modem). The Asus DHCP is set to 192.168.50.2 - 192.168.50.254, Default Gateway is blank. Devices connected wirelessly are able to ping one another, using the 192 IP Address range. I am not running any VPNs. Speed Test from the Asus admin console does not work. Again, the outages happen sporadically. Restarting the Xfinity modem restores things to working order. It seems like for some reason traffic doesn't route from the Asus router to the Xfinity modem. I had a similar issue with a Google Mesh and that's why I switched to the Asus. But the problem persists.
XfinityJorge
Official Employee
•
2.1K Messages
2 years ago
Hello @dantjones thank you so much for using our Forums to contact our Xfinity Support Team, and we are happy to work with you on the intermittent internet connection. We are sorry to hear that this has been your experience, and we assure you that came to the right place for help. Since it sounds like you have done some troubleshooting on your end we would like to dig a little deeper on our end to see your network connection. Please send us a private message with your full name and service address to get started. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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