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user_86db1d
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13 Messages

Tuesday, July 26th, 2022 3:48 PM

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Arris Surfboard SBG10 unable to provision

I used my arris surfboard SBG10 modem & router for 2 months in another location. Tried to replace my rented Comcast/Xfinity modem with the surfboard. 3 hours later…they could not provision it. Help…please.

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4 years ago

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XfinityKassie

Official Employee

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2.5K Messages

4 years ago

@user_86db1d Good evening! Thank you for reaching out to our Community Forums Team for assistance with your equipment and services. I would be happy to assist with getting your services and equipment and running. To begin, can you please DM your name, the name listed on your account, (if different), and the service address we will be working with? 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_86db1d

Visitor

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13 Messages

4 years ago

I don’t see peer to peer chat icon . 

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XfinityKassie

Official Employee

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2.5K Messages

@user_86db1d No worries! I'm here to help. Were you able to login okay? Once you login, you should see the icon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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user_86db1d

Visitor

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13 Messages

Im login . Don’t see icon 

4 years ago

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user_86db1d

Visitor

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13 Messages

4 years ago

Looked upper right. Not there. Maybe because I’m using iphone not desktop

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XfinityKassie

Official Employee

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2.5K Messages

@user_86db1d My apologies! We just updated our platform. Do you see a chat icon, (square) next to the bell? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_86db1d

Visitor

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13 Messages

4 years ago

sorry…,No bell . Touching that 3 lines. A list appears 

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user_86db1d

Visitor

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13 Messages

4 years ago

I see a square with bottom point like a convo. Takes me to another screen. 

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XfinityJeniece

Official Employee

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4K Messages

Thanks for those details. Can you try logging out of your account and back in? This should help you with being able to see the chat icon at the top. Let me know if you are still having issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_86db1d

Visitor

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13 Messages

Ok, doing that now….

4 years ago

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user_86db1d

Visitor

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13 Messages

Signed out and back again 

4 years ago

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user_86db1d

Visitor

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13 Messages

4 years ago

This isn’t working. Send me an email? 

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user_86db1d

Visitor

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13 Messages

4 years ago

Or account number? Then you have my info

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XfinityJeniece

Official Employee

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4K Messages

We would need to have you send over a private message in order to further assist you with your account and pull up your account details. Are you still not showing any icons in the upper right-hand corner? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_86db1d

Visitor

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13 Messages

4 years ago

Are you experienced with this issue of provisioning arris surfboard? I see you’re only on Forum for 10 months 

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