Arris SURFBoard SB8200 reboots every weeknight with event log "Resetting the cable modem due to docsDevResetNow"

My own modem Arris SURFBoard SB8200 reboots around 1 PM PST every weeknight with event log "Resetting the cable modem due to docsDevResetNow".

I have home internet 800 MB download plan.

Firmware

Standard Specification Compliant	Docsis 3.1
Hardware Version	6
Software Version	AB01.01.009.36.02_022720_183.0A.NSH
Cable Modem MAC Address	xx:xx:xx:xx:xx:xx:xx
Serial Number	xxxxxxxxxxxxx

Levels

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
44	Locked	QAM256	675000000 Hz	2.1 dBmV	43.7 dB	0	0
13	Locked	QAM256	489000000 Hz	1.9 dBmV	45.5 dB	0	0
14	Locked	QAM256	495000000 Hz	1.7 dBmV	45.4 dB	0	0
15	Locked	QAM256	501000000 Hz	2.1 dBmV	45.5 dB	0	0
16	Locked	QAM256	507000000 Hz	1.8 dBmV	45.3 dB	0	0
17	Locked	QAM256	513000000 Hz	1.8 dBmV	45.5 dB	0	0
18	Locked	QAM256	519000000 Hz	1.7 dBmV	45.3 dB	0	0
19	Locked	QAM256	525000000 Hz	1.5 dBmV	45.1 dB	11	0
20	Locked	QAM256	531000000 Hz	1.3 dBmV	45.1 dB	13	0
21	Locked	QAM256	537000000 Hz	1.5 dBmV	45.2 dB	10	0
22	Locked	QAM256	543000000 Hz	1.5 dBmV	45.2 dB	0	0
23	Locked	QAM256	549000000 Hz	1.3 dBmV	44.8 dB	0	0
24	Locked	QAM256	555000000 Hz	1.6 dBmV	45.2 dB	0	0
25	Locked	QAM256	561000000 Hz	1.6 dBmV	45.1 dB	0	0
26	Locked	QAM256	567000000 Hz	1.5 dBmV	45.0 dB	0	0
27	Locked	QAM256	573000000 Hz	1.9 dBmV	45.2 dB	0	0
28	Locked	QAM256	579000000 Hz	1.6 dBmV	44.9 dB	0	0
29	Locked	QAM256	585000000 Hz	2.0 dBmV	45.2 dB	0	0
30	Locked	QAM256	591000000 Hz	1.9 dBmV	45.1 dB	0	0
31	Locked	QAM256	597000000 Hz	2.0 dBmV	45.0 dB	0	0
32	Locked	QAM256	603000000 Hz	1.9 dBmV	44.9 dB	0	0
33	Locked	QAM256	609000000 Hz	2.0 dBmV	45.0 dB	0	0
34	Locked	QAM256	615000000 Hz	2.1 dBmV	44.9 dB	0	0
35	Locked	QAM256	621000000 Hz	1.9 dBmV	44.9 dB	0	0
36	Locked	QAM256	627000000 Hz	2.3 dBmV	45.1 dB	0	0
37	Locked	QAM256	633000000 Hz	1.9 dBmV	45.0 dB	0	0
38	Locked	QAM256	639000000 Hz	1.8 dBmV	44.8 dB	0	0
39	Locked	QAM256	645000000 Hz	2.2 dBmV	45.0 dB	0	0
40	Locked	QAM256	651000000 Hz	1.9 dBmV	44.8 dB	0	0
41	Locked	QAM256	657000000 Hz	2.3 dBmV	45.0 dB	9	0
42	Locked	QAM256	663000000 Hz	2.1 dBmV	44.9 dB	14	0
43	Locked	QAM256	669000000 Hz	2.1 dBmV	44.8 dB	9	0
193	Locked	Other	957000000 Hz	1.0 dBmV	41.8 dB	2410712	10764

Upstream Bonded Channels
Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	1	Locked	SC-QAM Upstream	16400000 Hz	6400000 Hz	47.0 dBmV
2	2	Locked	SC-QAM Upstream	22800000 Hz	6400000 Hz	48.0 dBmV
3	3	Locked	SC-QAM Upstream	29200000 Hz	6400000 Hz	48.0 dBmV
4	4	Locked	SC-QAM Upstream	35600000 Hz	6400000 Hz	47.0 dBmV

Event Log

Date Time	Event ID	Event Level	Description
09/14/2023 15:48	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
09/14/2023 15:46	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
09/14/2023 12:16	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
09/14/2023 12:12	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
09/14/2023 01:12	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
09/14/2023 01:11	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
09/14/2023 00:48	69010800	4	"SW upgrade Failed after download - SW File corruption"
09/14/2023 00:48	69020200	4	"Code File Manufacturer CVC Validation Failure"
09/14/2023 00:48	69010100	6	"SW Download INIT - Via NMS"
09/14/2023 00:14	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
09/14/2023 00:13	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
09/14/2023 00:04	69010700	4	"SW upgrade Failed after download -Incompatible SW file"
09/14/2023 00:04	69010200	6	"SW Download INIT - Via Config file d11_m_sb8200_superfast_c01.cm"
09/14/2023 00:04	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
09/14/2023 00:04	67061600	6	"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	2436694066	6	"Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:00	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
09/14/2023 00:03	2436694044	3	"Resetting the cable modem due to docsDevResetNow"
09/13/2023 00:04	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
09/13/2023 00:02	2436694044	3	"Resetting the cable modem due to docsDevResetNow"
09/12/2023 07:55	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
09/12/2023 07:35	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
09/12/2023 07:27	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
09/12/2023 00:04	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
09/12/2023 00:03	2436694044	3	"Resetting the cable modem due to docsDevResetNow"
09/11/2023 00:04	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
09/11/2023 00:03	2436694044	3	"Resetting the cable modem due to docsDevResetNow"
09/08/2023 00:04	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
09/08/2023 00:02	2436694044	3	"Resetting the cable modem due to docsDevResetNow"
09/07/2023 00:04	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
09/07/2023 00:02	2436694044	3	"Resetting the cable modem due to docsDevResetNow"
09/06/2023 00:04	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	85000200	3	"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

Responses

XfinityGabby

Official Employee

•

1.5K Messages

2 years ago

Hello, @plienwww. Thanks for reaching our team on Forums regarding the weekly resets. That message does typically indicate that it is reset purposely. There are scheduled times when updates are pushed to your home. However, if you're experiencing issues with the internet more often we can certainly look into the issue. If so, please send a direct message with your full name and address.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

user_424242

1 Message

I'm getting daily reset commands listed in the log every day between 0300 and 0400. my router (Reyee WiFi 6 Router AX3200) and this modem (Arris SB8200 D31CM-PEREGRINE-1.1.1.0-GA-11-NOSH) worked perfectly fine in Maryland for 7+ years. Now I'm down here in Florida and the modem resets every day causing the router to lose its DHCP address and everything is offline. I have to reboot the router every morning to get it to reconnect. every day. how can I prevent this "Resetting the cable modem due to docsDevResetNow" every single day???

(PS. I don't see anywhere to click "Direct Message" on my page)

1 year ago

XfinityArmand

Official Employee

•

2.1K Messages

Hi there @user_424242! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can to ensure you have the best experience with your service. No worries! We are going to help get things squared away. So that we can get started, we are going to need to take a look at your account. Please feel free to shoot us a private message so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

Your Home Network

plienwww

Arris SURFBoard SB8200 reboots every weeknight with event log "Resetting the cable modem due to docsDevResetNow"

Firmware

Levels

Event Log

Date Time

Event ID

Event Level

Description

09/14/2023 15:48

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

09/14/2023 15:46

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

09/14/2023 12:16

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

09/14/2023 12:12

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

09/14/2023 01:12

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

09/14/2023 01:11

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

09/14/2023 00:48

69010800

4

"SW upgrade Failed after download - SW File corruption"

09/14/2023 00:48

69020200

4

"Code File Manufacturer CVC Validation Failure"

09/14/2023 00:48

69010100

6

"SW Download INIT - Via NMS"

09/14/2023 00:14

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

09/14/2023 00:13

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

09/14/2023 00:04

69010700

4

"SW upgrade Failed after download -Incompatible SW file"

09/14/2023 00:04

69010200

6

"SW Download INIT - Via Config file d11_m_sb8200_superfast_c01.cm"

09/14/2023 00:04

85000200

3

"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

09/14/2023 00:04

67061600

6

"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

01/01/1970 00:00

2436694066

6

"Honoring MDD; IP provisioning mode = IPv6"

01/01/1970 00:00

85000200

3

"UCD invalid or channel unusable;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

01/01/1970 00:00

84000100