U

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1 Message

Saturday, September 10th, 2022 9:52 PM

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Arris SBG10 won’ connect to Xfinity internet

I bought a brand new Arris SBG10 router, after having a ton of issues whit the Gateway from Xfinity. I go to activate it and it checks the connection for a long time, then say it cannot find my modem. I have triple checked the MAC number and it is correct. 

Can someone help me figure out why this is happening?

Expert

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110.2K Messages

3 years ago

Try calling 1-855-652-3446. That is their device activation line.


If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

Official Employee

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1.4K Messages

3 years ago

Thank you for taking the time to reach out and being part of the Xfinity family. That's definitely not the experience we want you to have. I can ABSOLUTELY help you figure out what's happening. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Expert

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110.2K Messages

3 years ago

@user_95cfe6 

Did you have a chance to try those alternative activation methods that I gave you ?

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