Visitor
•
1 Message
Arris SBG10 won’ connect to Xfinity internet
I bought a brand new Arris SBG10 router, after having a ton of issues whit the Gateway from Xfinity. I go to activate it and it checks the connection for a long time, then say it cannot find my modem. I have triple checked the MAC number and it is correct.
Can someone help me figure out why this is happening?
EG
Expert
•
110.6K Messages
3 years ago
Try calling 1-855-652-3446. That is their device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
0
0
XfinityAntoine
Official Employee
•
1.4K Messages
3 years ago
Thank you for taking the time to reach out and being part of the Xfinity family. That's definitely not the experience we want you to have. I can ABSOLUTELY help you figure out what's happening. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
0
0
EG
Expert
•
110.6K Messages
3 years ago
@user_95cfe6
Did you have a chance to try those alternative activation methods that I gave you ?
0
0