Hey @Marknles, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Internet connectivity issues.
Could you please provide some further details such as your current Xfinity Internet plan, what speed test results are you receiving, along with what troubleshooting steps you may have already tried? We hope to hear from you soon.
1.2 Gpbs + extra 100 Mbps down / 35 Mbps up - Testing ok? on down ( 950 - 1050 ) -- up seems capped/limited to 19-20 Mbps - Tried all the basic t-shooting steps - TODAY , replaced Netgear modem that was limited to 1 Gbps - TODAY , tested at 950-970 / 35-40 Mbps which was consistent with it's performance since getting the 1.2 Gbps plan - TODAY , activated the Arris S34 through the Xfinity app - latest version - and it seems to have the upload capped , checked signal levels in the modem and they are in the range and pretty consistent from ch to ch
XfinityDemitrius
Official Employee
•
2.3K Messages
2 hours ago
Hey @Marknles, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Internet connectivity issues.
Could you please provide some further details such as your current Xfinity Internet plan, what speed test results are you receiving, along with what troubleshooting steps you may have already tried? We hope to hear from you soon.
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