Contributor
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74 Messages
Arris S34 not compatible with my service?
Hello. About 6 months ago switched from using an Arris S34 to a Comcast XB8 modem on my 2Gb/200mb service. I would like to go back to the Arris. Twice now the Comcast modem has taken itself out of bridge mode, once randomly in the night and once during a call about disabling the built-in WiFi (which I also do not like).
I called into the Xfinity number to activate it and they told me they couldn't do it, because the S34 was not compatible..... Huh? I asked them to show me this, and they sent me a link via email to https://www.xfinity.com/support/internet/customerowned and hilariously the Arris S34 was of course listed as compatible. I pointed this out to the representative and the person responded that "well I guess the web page is wrong. The modem isn't compatible"
So what's going on? Pretty confused.
XfinityJosephA
Official Employee
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2.1K Messages
1 month ago
https://forums.xfinity.com/direct-messaging
You can also hook up the Arris S34 and then use the Xfinity app to add and activate the modem. From Account go to "Set up Equipment and Devices."
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XfinityJeff
Official Employee
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558 Messages
25 days ago
Thank you again @train_wreck for reaching out on the forums with your issue. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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