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user_fd8gw4
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Monday, February 26th, 2024 9:44 PM

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Arris S33 having Packet loss issues

I like to game a lot, and I noticed I been having about 2% to 6% packet loss lately. Which at first I thought was my router, but then I decided to connect directly to my modem, and I was still having the same packet loss. So with that in mind, how do I go about troubleshooting the modem to find what's wrong?

Question

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Updated 

1 year ago

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EG

Expert

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110.3K Messages

1 year ago

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XfinityJohnG

Official Employee

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1.7K Messages

1 year ago

Thank you for reaching out to us here @user_fd8gw4. You can always troubleshoot any issue with your signal and modem from your Xfinity app anytime. If you are still experiencing those packet loss problems reach back out to us here. 

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EG

Expert

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110.3K Messages

1 year ago

@user_fd8gw4 

Have you had a chance to see if any of those tips apply ?

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user_fd8gw4

2 Messages

1 year ago

Hello all, and I appreciate the prompt responses to help. It turns out my cables outside of my house were chewed up by animals. So we had a tech come repair the damage and everything is A okay now. Thanks again guys.

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XfinityChelseaB

Official Employee

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1.7K Messages

Hello @user_fd8gw4, I'm so happy our tech found the issue and resolved it, so you can get back to enjoying your services. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

EG

Expert

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110.3K Messages

@user_fd8gw4​ 

Glad you got it squared away !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

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