@user_nwkesb, hello! I hope you are having a wonderful day today. Are you using an Xfinity Gateway? If so, try pausing that device. If one of your devices can no longer connect, you'll have found the culprit! If none of your devices go offline, let us know, so we can check it out.
Gotcha! Is it currently plugged in? If so, what color is the light n the front of the modem and if it's blinking or not?
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XfinityTony
Official Employee
•
888 Messages
17 days ago
@user_nwkesb, hello! I hope you are having a wonderful day today. Are you using an Xfinity Gateway? If so, try pausing that device. If one of your devices can no longer connect, you'll have found the culprit! If none of your devices go offline, let us know, so we can check it out.
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