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Arris device randomly connected to my network
I was at work and got a notification that an Arris device connected to my home network. There is absolutely no way that it's someone I know or a previous person as I've given my information to literally no one. I've seen multiple people having this issue.
XfinityJorge
Official Employee
•
2.3K Messages
2 years ago
Hello there @VileTemplar thanks for using our Forums to reach out Xfinity Support Team. We understand how concerning it is to get a notification like that and our team is here to point you in the right direction. Your best move is to speak with our Customer Security Assurance (CSA) team. They can be reached at 1-888-565-4329, and they have hours from 8 AM to Midnight (EST), 7 days a week.
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