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BThaxton
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4 Messages

Tuesday, February 9th, 2021 6:00 AM

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Arlo Base will not connect to internet

I have found that the Xfinity router is not allowing the Arlo base station to connect to the internet.  Arlo needs to have ports 80, 443 and 123 opened for it to connect to the internet.  It appears those ports are blocked on the Xfinity router.  I am told by Xfinity support that port forwarding has to be setup.  However, they do not provide any instructions to do so.  Help!  Anyone else work through this issue? 

 

Question

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Updated 

4 years ago

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6

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EG

Expert

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110.6K Messages

4 years ago

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flatlander3

Problem Solver

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1.5K Messages

4 years ago

Sure, you can punch holes in your firewall, but it's really a horrible idea to expose a device like that directly to the internet.  That's just asking for problems.  Your device will end up pawn'd, and now you are just a botnet attacking everyone else, or you'll end up with creeping on your cameras  and you've just exposed them to the entire world.

 

If you're just trying to remotely view a camera, leave the ports closed and set up a VPN server instead.  An SSH server with "Tunnels", would work too.  Connect to your VPN server, view your camera all you want.  Wireguard, OpenVPN are free and pretty secure -- way better than some sketchy firmware running a webserver on a chinese device.  You can even run a VPN server on a raspberry pi.  https://pivpn.io/ .  Or use a Linux box.  Spare laptop.  Anything is better.  Slow down failed connection attempts too either with OpenVPN's config file, or a firewall rule on the Wireguard port  (much more involved and complex) so you don't get hammered when a portscan does find your VPN port and tries to exploit it.

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BThaxton

New Poster

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4 Messages

4 years ago

Did not work

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XfinityAlyssaA

Official Employee

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1.9K Messages

4 years ago

I'm sorry to hear about your connection issues and our team would be happy to help. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

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ChausFam

Visitor

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1 Message

What was the fix? I need it too. 

4 years ago

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user_JosephC

Problem Solver

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369 Messages

Hello and Happy Sunday, ! I hope you’re having a great weekend so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, if you're experiencing the same connection issues with your Arlo base device, we are happy to take a closer look at your connection settings and help turn this around. To get the ball rolling on this process, please send us a private chat message by following the process that our very own Communities Expert, BruceW so graciously outlined here:

  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://comca.st/3fIU8b8
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

4 years ago

0

EG

Expert

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110.6K Messages

4 years ago

@BThaxton 

 

Please also post any possible solutions here in the open forums so that all readers here may benefit from the info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_10c7bb

Visitor

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2 Messages

4 years ago

I have been hesitating to set this up as I need to know if the Arlo system will work.  Please post resolution. 

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EG

Expert

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110.6K Messages

@user_10c7bb

Please create a new topic of your own here on this board detailing your issue. Thanks. 6-month-old dead thread now being closed.

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 years ago

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