Anyone know how to speak to an actual person about chronic internet outages?

My Xfinity cable internet connection has been disconnecting & reconnecting intermittently since early November 20th when Xfinity did some sort of planned maintenance or upgrade to my local area network.  And I'm not talking about two or three times - my firewall shows that my connection has dropped and then restored itself 50 times starting just after maintenance was supposedly completed in my area roughly 30 hours ago.

I've tried to contact Xfinity several times to speak to a person to report that I'm experiencing repeated outages, but I'm continually directed to follow troubleshooting steps, and when I ask the automated system for a person it initially says it will route me, but only after I supply more info, wherein it insists I follow the same automated troubleshooting steps again.  Ultimately, the system took some sort of detour, and advised me to use online chat (great feature when you're offline!) and disconnected me.   I tried following up a couple more times, but the system insists I use the Xfinity Assistant app to resolve my issues, even when there's no current issue and which in no case allows me to report to Xfinity that there IS A CHRONIC ISSUE WITH MY CONNECTION even if there isn't an outage occurring right now at this moment.

Does anyone have experience getting hold of a person?  I'm at the point where I'm going to take time away from work to drive to the nearest Xfinity store and give the poor customer service people there an earful about my unhappiness with my recent service and less happy with how the company does its best to keep its customers at arm's length.

If anyone has any suggestions on how I can do this via phone, or by chatting WITH AN ACTUAL PERSON, that would save me a bit of time.

Thanks.