Hey @user_kbcn50, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and wireless connectivity to your specific device. I would be more than happy to offer my assistance looking into this further for you.
Are you experiencing issues on more than 1 device or have any parent settings active that may interfere with the connection? Do you also have our Xfinity App? From the Xfinity App, you can perform a whole-home network test to determine if there are any service issues and check the connectivity status of each device.
No parent settings, just one device, the WiFi system check on the xfinity app says everything is functioning with no outages. My daughters phone reads connected to WiFi but with “internet not available”
XfinityDemitrius
Official Employee
•
1.2K Messages
1 month ago
Hey @user_kbcn50, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and wireless connectivity to your specific device. I would be more than happy to offer my assistance looking into this further for you.
Are you experiencing issues on more than 1 device or have any parent settings active that may interfere with the connection? Do you also have our Xfinity App? From the Xfinity App, you can perform a whole-home network test to determine if there are any service issues and check the connectivity status of each device.
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