U

Visitor

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3 Messages

Mon, May 30, 2022 12:14 AM

Amazon devices won’t connect to Xfinity router

I have a new Xfinity router and it will not allow any of my amazon devices to connect (I have 17).  Has anyone overcome this issue?  I’ve tried everything.

XfinityEthan

Official Employee

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1K Messages

4 m ago

@user_fa6dcf. That is definitely a weird issue! Are you saying you had a gateway that previously worked? What message do you get when connecting? 

Visitor

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3 Messages

@XfinityEthan​ Yes, that’s exactly what I’m saying.. I think it has something to do with 2.4 versus 5 Mbps.  The new router and the new software for older routers is upgraded so they you can’t select between the two. Because Amazon products only connect to 2.4, I can’t get them to connect.  

(edited)

Official Employee

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194 Messages

Thanks for the additional details. I would suggest separating the 2.4 GHz and 5.0 Ghz networks and see if that helps. You can do that by clicking on the Edit Wi-Fi options when viewing your internet on the Xfi app or Xfinity app. -JessicaA

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Visitor

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3 Messages

Thank you for the reply. The new software for the router doesn’t allow you to separate between 2.4 and 5.0. I found out that I can no longer connect many different things including printers my doorbell my sprinklers after the new Xfinity update. Is there some setting in there that I can change. Please help.  My computers all connect just fine, my TVs are also OK. Nothing with a low bandwidth seems to connect. All worked fine until the software was updated

Official Employee

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613 Messages

Are you able to get into the Xfinity router admin page? You should be able to get in by typing in 10.0.0.1. Let me know if that helps anything. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I am having the same issues. New xfinity router will not connect to Amazon echo and blink devices , had no issues with old gateway . Very frustrating

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