2 Messages
Almost daily outages in my area (zip 77583)
My household has been experiencing regular outages for months now-- some weeks, this is a daily occurrence. Yesterday the outage lasted for 4.5 hours. This GREATLY impacts my ability to work remote and is also a security issue, as my home security is tied to the Wifi connection. This is NOT an issue with my home internet, as the Xfinity app indicates that there is a local outage every time this occurs.
There is no way to get any more information as to why this is happening, as the chat feature simply directs you to the same prompts over and over again, and of course there is no real number to call to get an actual informative response. My area has no other choice but Xfinity for their internet service, and as I'm sure Xfinity knows this, this is little incentive for them to fix it.
Please provide more information as to why these regular outages are occurring and provide a prompt fix. My neighbors and I are considering legal action given we have no other choice to but to use Xfinity at was is becoming a great personal and professional cost to us.
Happy to privately send my name and account information privately if needed.
user_069237
1 Message
2 years ago
I have daily outages and internet throttling and yet the app and xfinity shows good test even though hardwire has no internet access. I agree they should not be allowed to have a monopoly on it in any area, 08721 here
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user_eb7dc8
1 Message
2 years ago
Same here! Daily outages in which effect my ability to do my online classwork for school, and of course everything else that relies on internet these days. Its insane to constantly not have access to the services that we pay for, and to have it occur at important times.
Ironically while I was typing this the internet went down yet again. Just ridiculous!
95404 zip code here.
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XfinityLinda
Official Employee
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1.8K Messages
2 years ago
@user_ba7589 Thank you for connecting with us here! Sorry to hear about the service issues, and I can only imagine the frustration you must feel while trying to work from home. You're in the right place for help, and we will gladly take a closer look at your account to see what is happening. Please send us a Direct Message with your name, and complete service address. We look forward to your DM.
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