Visitor

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9 Messages

Monday, July 28th, 2025

Again a return of frequent intermittent drops

(Provided link to the last time down at the bottom)

8 months pretty decent and all of sudden the same issue. Everytime a tech comes out they will change some fittings outside at either the pedestal in my backyard or the box on the back of the house and come inside to check but nothing ever needs to be done inside so they leave and it's good for quite a while (7/8 months this time).

Incredibly frustrating but I'm just hoping someone can help brainstorm what it could possibly be. It's hot where I live but it hasn't seemed to match up with the hottest months (seems pr random) so I don't know if something is just melting outside or even slightly that a new cable fitting does the trick for next 6-8 months? The first time they replaced the cable from the pedestal to the box outside and basically same thing some months later the same drops (same in length of downtime and frequency). 

Modem has also been replaced a couple times hasn't seemed to have much of an effect. I recall the first time I had swapped for a new modem hoping that would help but the drops remained identical in nature.

When this starts happening I move the modem near the entry point from the box outside so there's nothing happening along the way as well as removing the splitter so it's a straight line to the outside.

The main point about the fittings outside, I would say, is that it doesn't just solve the problem for a day or two or even just a month it's typically a number of months without a single drop (neighborhood outages aside).

I know I'll get the typical reply and will probably have to have another tech out but I'm hoping someone with deep knowledge of this could maybe have some insight as to why this pattern could possibly seem to occur.

A link to the last time:
https://forums.xfinity.com/conversations/your-home-network/return-of-frequent-intermittent-drops/671ac23e9771310e40776668

Thanks for any help,
Kevin

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Official Employee

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2.7K Messages

26 days ago

You've reached the right team for help, user_a7bf64. Let's troubleshoot this issue together. 

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Expert

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112.8K Messages

26 days ago

@user_a7bf64 @XfinityThomasA 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

Visitor

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4 Messages

26 days ago

I am having the exact same problem!! 

Visitor

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9 Messages

25 days ago

this is the worst, can't get in touch with anyone who can acknowledge that this a recurring issue. after a replaced drop line, repeated tightenings/fixes at the pedestal that seem to fix the problem for half a year they just want to send out another regular tech. is the answer really to just be a jerk to support until they actually do something? 

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