U

Visitor

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7 Messages

Thursday, October 24th, 2024 9:55 PM

Return of frequent intermittent drops

Been dealing with intermittent drops for the past few years. Have a had techs out several times and they did some work at the pedestal which seemed to help temporarily but the drops always return. Have tried new gateways as well. I've had the gateway hooked up directly to the line going outside (which was also replaced) leading me to believe the issue is either the pedestal or whatever is past that. The last tech that came out said if the drops keep happening it's likely somewhere down the line and to try to get someone to check. The drops make zoom meetings very difficult. Some days go by without a single drop but most days there are at least a few. I'm not sure what else to do, there's got to be a way someone can check the pedestal or the signal coming from whatever is beyond that but I guess it's difficult because it's intermittent? Really need help with this.

Visitor

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7 Messages

28 days ago

Also it seems the drops get noticeably worse after around 4/5pm. My internet/tv activity is pretty much the same throughout the day. Does not increase after that time period so I'm not sure if that's useful info.

Official Employee

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1K Messages

27 days ago

@user_a7bf64 My team can look into your service concerns today since you have already had appointments about this issue.  To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Expert

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107.1K Messages

27 days ago

@user_a7bf64 @XfinityShawn 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

1 Message

15 days ago

yea i'm also having intermittent interruptions in my xfinity internet. can an Xfinity rep please help me resolve?  every 20 mins or so my zoom calls freeze for about 5 seconds. unacceptable. let's get this fixed.

Official Employee

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1.8K Messages

 

user_7414dl - Our team would be happy to help! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 Messages

15 days ago

LOL GOOD LUCK! Been dealing with this for 5 years now and $1000,s on equipment to try to eliminate on my end, multiple techs, multiple engineers, same old expensive garbage internet. Company is awful, service is awful, customer service is awful, its like going to fine restaurant and ordering a nice steak but instead you get some processed chicken from wendys. 

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