Regular Visitor
•
20 Messages
After Neighbor's Maintenance I've Now Got Problems.
Comcast tech was working on the pole at 2 doors up. I haven't had a single problem in months until he left. My modem (Arris S33) is now getting tens of thousands of uncorrectables every few minutes. The internet is unreachable while this is happening. And when I reboot it will sometimes not connect. My power levels and SNR were perfect for months and months before this AM. Getting lots of events in the log that I've never seen before. I can post them if needed.
roTor710
Regular Visitor
•
20 Messages
2 years ago
Update:
Tech must have gone to lunch before he finished. He came back about 30 minutes ago and before I could get out to talk to him he was gone. I rebooted and everything is back to perfect.
I guess mark this as resolved!
0
roTor710
Regular Visitor
•
20 Messages
2 years ago
Well, in an earlier post I thought my problem was fixed. but now I'm getting the event log on this Arris S33 being filled with hundreds of these events every few hours. They seem to be continuous over several hours then quit for a hour or so. Power levels are around 0 to 3 dBmV and SNR is 41 to 43 dB. But uncorrectables are going up all the time. around the hundreds of thousands with an uptime of 17 hours. Internet connection seems to hang for a minute or so the little time I've been online.
04:20:34
1
0
roTor710
Regular Visitor
•
20 Messages
2 years ago
Well, in an earlier post I thought my problem was fixed. but now I'm getting the event log on this Arris S33 being filled with hundreds of these events every few hours. They seem to be continuous over several hours then quit for a hour or so. Power levels are around 0 to 3 dBmV and SNR is 41 to 43 dB. But uncorrectables are going up all the time. around the hundreds of thousands with an uptime of 17 hours. Internet connection seems to hang for a minute or so the little time I've been online.
18/9/2023
04:20:34 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
I'm also getting this message every time I have to reboot the modem, which I'm having to do every day or so. I've never seen this in the event logs before the tech worked on the system.
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=S-MAC= ;CM-QOS=1.1;CM-VER=3.1;
I could use some help on this. It's been doing this ever since a neighbor had a Comcast tech working on the pole outside her house. As I posted on an earlier Post.
2
0