roTor710's profile

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Wednesday, September 20th, 2023 1:15 PM

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Connection Problems

Well, in an earlier post I thought my problem was fixed. but now I'm getting the event log on this Arris S33 being filled with hundreds of these events every few hours. They seem to be continuous over several hours then quit for a hour or so. Power levels are around 0 to 3 dBmV and SNR is 41 to 43 dB. But uncorrectables are  going up all the time. around the hundreds of thousands with an uptime of 17 hours. Internet connection seems to hang for a minute or so the little time I've been online.

18/9/2023
04:20:34 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

I'm also getting this message every time I have to reboot the modem, which I'm having to do every day or so. I've never seen this in the event logs before the tech worked on the system.

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=S-MAC= ;CM-QOS=1.1;CM-VER=3.1;

I could use some help on this. It's been doing this ever since a neighbor had a Comcast tech working on the pole outside her house. As I posted on an earlier Post.

This conversation has been merged. Please refer the main conversation:

After Neighbor's Maintenance I've Now Got Problems.

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