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user_tn3uey
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4 Messages

Friday, October 24th, 2025 4:29 PM

Admin Tool password

Hey, everyone. I recently moved and with that, I was given an XB8 router/modem. I am trying to set the router to Bridge mode but I have been unable to access the admin portal as the usual sticker at the bottom of the router isn't there.

Logins I've tried:

  • admin / password
  • account ID / password for the Xfinity app
  • admin / password for the Xfinity app
  • account ID / password
  • admin / default config password for WiFi
  • account ID / default config password for WiFi

I have also tried on Safari browser, Firefox, Brave, and Chrome for logging in. I've seen other posts that the Admin Tool functions are being moved to the Xfinity app, but the Xfinity app tells me that those functions are automatically configured and I am unable to configure them. I tried calling Xfinity support but they stated they do not give out the password anymore. Is this a case where I will have to purchase my own Modem or VPN tunnel into my network for my homelab?

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22 hours ago

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XfinityRichard

Official Employee

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2.6K Messages

26 days ago

Hi there, @user_tn3uey Thank you for taking the time to reach out to us today! I do apologize for the inconvenience, over the next few weeks, the Admin Tool accessed via http://10.0.0.1 on your home network will be turned off to help keep your Wifi as secure as possible. You can now easily manage your Wifi setting and equipment with the Xfinity APP.-rICHARD

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user_tn3uey

Visitor

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4 Messages

Will all of the functionality from the Admin Tool be transferred over to the Xfinity App then? Myself and other super users require the Bridge mode tool, firewall tools, etc., to service our own WiFi needs and security settings.

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26 days ago

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XfinitySeth

Official Employee

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640 Messages

The Xfinity app will provide a user-friendly interface for managing Wi-Fi settings, but it does not offer all the advanced features available in the Admin Tool. You can via the app however toggle the Admin tool to make it accessible should you need to. If you need to access the Admin Tool, use the following instructions to enable access.

  1. Visit the WiFi tab in the Xfinity app.
  2. Select View WiFi equipment and open Advanced settings.
  3. Select Admin Tool online access.
  4. Slide the toggle button to Allow Admin Tool access.
  5. Select Save.

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26 days ago

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user_tn3uey

Visitor

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4 Messages

The Admin Tool online access doesn't seem to have been pushed out to the Xfinity app, just the previous options as before. I'm assuming that will be updated once the migration from the Admin Tool happens?

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26 days ago

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XfinityQuemekia

Official Employee

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732 Messages

@user_tn3uey You are exactly right in your assumption. We are in the process of migrating many of the functionalities from the traditional Admin Tool directly into the Xfinity app. Because this is a large-scale project, it is being rolled out in phases.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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Zero_Given

Visitor

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1 Message

23 days ago

I just need to know how to change routers MAIN password NOT WIFI password using Xfinity App. says password on bottom of box is wrong & it's [Edited: "Language"] to no end.  I just want to check my settings & remove the upload throttle that Comcast "SWEARS" they don't cause despite ALL of the users who say otherwise & personal experience.   OR do I have to switch to AT&T fiber to get satisfying results?

(edited)

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XfinityAmandaB

Official Employee

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2.7K Messages

 

Zero_Given If this is a personal router, we would not have settings for it using the Xfinity app. You would still use the router's admin tool for access to make those changes. A common way to do that would be to access the IP for the router by entering it in as a URL. As for throttling, we do not have the ability to do that with our network options, but there are lots of issues that can mimic throttling. For example, if using the incorrect equipment in an upgraded area. Not having the correct boot file provisioned to a device, or upstream or downstream power level issues To naem a few. If you are having issues with your connection, however, we are always happy to help. Just let us know!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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Ibanezbian

Frequent Visitor

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4 Messages

8 days ago

I can confirm, with the latest version of the Xfinity app (5.62.1-4), under advanced settings, there is now a "admin tool online access" option that lets you enable access to the web admin tool (10.0.0.1).

Once enable, you login with "admin" as username and the password found on the bottom of your gateway. 

(FYI - I have an XB8 gateway)

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