Contributor
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646 Messages
Activating a replacement modem
I will be replacing my self owned modem with a new model in a few days.
I am unsure of the order to activate. I know to use the app to activate, but do
I activate the new modem first , get up and running and then delete the old modem.
And will the app prompt how to do that deletion? Or do I have to delete the old modem first?
And if that is the case, how do I do that?
XfinityNicolas
Official Employee
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1.1K Messages
4 months ago
Hey @tbill1, thanks for reaching out to Xfinity Support on our forums. That's a great question and I don't think there will be an option to delete the old modem until it isn't active. You'll need to activate the new one first then it will give that option. If you run into any problems though, we are here to help. I'll follow up with you in a couple of days on this thread to make sure everything is working well. I hope you enjoy the new equipment!
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