activate xfinity pods error "Let's try that again" due to new white Xfi Gateway (common issue emerging on forum)

I am having same issue and see others posting also of this error when attempting to activate.

Several other users mentioned that they recently were upgraded to a newer more powerful router/modem. The white Xfi gateway from the older black rectangle one.

I too was upgraded and got this new equipment. After about 1 week my original pod just stopped working. I was unable to reconnect or re-activate it through the app. I spent 1.5 hours on chat with a customer service rep and they could do nothing. I even purchased a second pod. Same problem. Not able to activate and the app delivers the attached screenshot message. Don't think I didn't try every suggestion (restart gateway, reinstall Xfinity App, bluetooth on and not connected vial ethernet to gateway, etc....).

I surmise there is either a software or hardware bug in the new equipment.  Is there a fix for this or firmware update offered?  

All the answers to customers posting this problem on the forum are getting no help from customer service. 

It would be nice if Xfinity just admitted it is a known problem and say they are working on it.