activate xfinity pods error "Let's try that again" due to new white Xfi Gateway (common issue emerging on forum)

I finally resolved it for me. I had to reset my Xfinity Gateway using the app, by going to Accounts tab, then by scrolling down to Devices section and choosing Activate xFi Gateway or Modem. I would then basically choose my existing Gateway and reactivate it. Essentially resetting it from factory default and it is new device and wipes any other settings that existed in the Gateway and prevented the system from recognizing the Pod.

Thanks, but this did not resolve my problem. I did this sequence on two different days and it continues to immediately tell me "let's try that again" when I go to add a pod. My other pods work fine and I otherwise have good connectivity to the Internet.

@XfinityEricB​ I went ahead an bit the bullet and bought a brand new Xfi pod. I went to do the installation sequence and the app behaves exactly the same way as when I was trying to install a previous Xfi pod from my other house. This is telling me that either the app has an issue or there is something going on with communications between the gateway and the app. The app does not even pause enough to search for an Xfi pod and goes directly to "Let's try that again..."

With as many reports of this problem, why hasn't there been a level 2 or level 3 tech/support person that has documented the solution so it can be shared by this forum or in the level 1 support database?!? The problem is being replicated by a lot of different users so what is in common?

@user_9amibo​ Sorry you are in the same boat as I am after my hours with support. Some of the supposed solutions could not be done because I needed their help to attempt them only to be told that they couldn’t help. It was like having my internet OOO and being told to send them an email for assistance! I will try a new pod that I can return if it does not connect. Otherwise, based on the numerous same complaints this is sounding like a class action situation to get results.

Hello user_9amibo, I'd love to work with you more on your Wi-Fi Boost Pod activation issues. It sounds like you've already gone through a lot of steps to try and get a resolution, so I'm sorry you're still putting in energy towards it. I know that's never fun, but I'm in your corner every step of the way. Are you having issues with a pod that was already connected to your network, or a new pod? 

@user_ls633y Have you tried reactivating the modem per the steps above? 

I had xfinity come out and they were able to reconnect the pods successfully. 

I also tried using a “virgin” phone with a fresh install of the Xfinity app so there were no cached settings. This is leading me to the router configuration as possibly blocking the installation…?

Let's troubleshoot this issue together, user_qdjgry. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message