1 Message
Activate modem
While attempting to activate a modem the application does not find the new modem (Arriss T25).
At the same time a LAN cable connected to a laptop brings up a “activate … through the Xfinity app”.
I attempted using both MAC addresses offered. MTA and HFC.
user_jg709s
1 Message
1 year ago
I don't understand why Xfinity needs the modem to be activated... if they suspect fraudelent usage they can just send an email requesting the mac addr and notifying user that their internet will be disconnected if there is no response - some sort of automation rather that this [Edited: "Language"] activation business. this is same as every time i have to change the faucet in one of my bathrooms, i have to call my water company to tell them i am changing a faucet in my bathroom - [Edited: "Inflammatory"]!
(edited)
0
0
EG
Expert
•
110K Messages
1 year ago
@user_obskr1
Try calling 1-855-652-3446. That is their self-install device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
0
XfinityNicolas
Official Employee
•
1.1K Messages
1 year ago
Hey @user_obskr1, thanks for reaching out to Xfinity Support on our forums. @EG gave some great information and I hope it helped. If you are still having issue activating the modem, our team can help as well if you can send us a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0