Visitor
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2 Messages
Access Point Temporarily Full
Hi,
I have 14 devices in my home connected to Xfinity gateway, half of them are using 2.4G and rest are using 5G. Today morning I've noticed that couple of my devices are unable to connect to Wifi and the message I see on my Android phone is 'Access Point temporarily full', Apple device is showing 'Network is Temporarily Unavailable'. No new devices were added overnight.
While going through the settings I've observed that 'Xfinity WiFi hotspot' is enabled, and after disabling this my device was able to connect.
I left and when I came back home after some time, I see this issue again, my device is unable to connect again and 'Xfinity WiFi hotspot' is still disabled.
This is happening with multiple devices, randomly. If I disconnect one, I'm able to connect other. This is really weird.
Restarting the Gateway doesn't help, and I didn't find any solution online.
Any help is much appreciated.
Thank you.
user_15767a
Visitor
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13 Messages
3 years ago
Really appreciate all of those that took their time to help the community because Lord knows Comcast won't.
Aside from that, one work around that I'm using is broadcasting my xfinity hotspot and devices that don't need to speak with each other - I'm running on that with a VPN. Think laptop and cell phone - don't recommend using this without a VPN though as you can't secure it.
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user_15767a
Visitor
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13 Messages
3 years ago
Also, I'm curious - how many of us are using xFI Gateways?
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Shelldee
New Poster
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4 Messages
3 years ago
Same issue here since yesterday morning. Most of my house has smart lights and it has been most difficult!
If you get one device to connect, another drops off.
Do we know if they are working on a fix?
Thanks to everyone who commented. I thought we were going crazy!
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user_ca09cd
Visitor
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4 Messages
3 years ago
Where is everyone having the issue located? Just Curious.
West TN here.
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user_4c3a92
Visitor
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1 Message
3 years ago
Has xfinity sent out a firmware update? Yesterday all devices dropped from network. Some came back on thier own. Some game back after resetting the device and xB7 router. Some, even though network is in the devices network list, will not connect. Error reads that network is unavailable, try again later. Of course it never connects no mater how many resets or how much later you try to connect. This issue is with a Roku 4K express, an Apple iPhone X, two in the household, one connects one dosn't. Several other rokus in the house that do connect. The devices that won't connect have no issues connecting to other networks, like the xfinity hotspot.
Any suggestions? Anyone else experiencing this? Thanks for your comments.
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user_ca09cd
Visitor
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4 Messages
3 years ago
Here's what we did as a workaround: Disconnect non-vital devices to decrease the number of connections (mine is maxed out at 12). We removed non-essential smart plugs, turned off unused tablets and printers. Physically unplugged smart TVs. This got us under 12 devices and we are able to get our essentials back up with a stable connection until a fix is in place.
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user_15767a
Visitor
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13 Messages
3 years ago
OK so I doubt Comcast will have an expedient resolution to the matter as they have not briefed their support reps of this issue.
I did have success doing a hard reset (manual factory reset) on my xfi gateway. The type that requires you to set up everything again. Just recycle your old network information exactly and your devices should reconnect. I've got all my devices online now but my gateway shows as offline within comcast's systems, but I'll take it LOL
Good luck guys
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Userkalli
Visitor
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2 Messages
3 years ago
All of the sudden our iPhones, laptops, game systems won’t connect to our network. I have restarted the modem 5 times via the app, as well as just unplugging/replugging….and it says it is online and getting service….but when I try and connect my phone or laptop to it, it says “unable to join, network is unavailable”…thanks for any advice on this, it is making me crazy.
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user_1433ac
Visitor
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4 Messages
3 years ago
Same boat here in Tennessee. Glad to know it's not just us.
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user_32d850
Visitor
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2 Messages
3 years ago
Since I’m currently having to run my work devices off my cellular hotspot on my phone, If Comcast doesn’t fix this quickly I’ll be looking for a new carrier,
they are not the only provider in town with Gig speed offerings.
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user_b98155
Visitor
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3 Messages
3 years ago
Same issue here in Kenmore, WA. For the past two days, an otherwise healthy xFi gateway has been limited to the first 12 devices that connect to it, not allowing any others, regardless of OS, updates, and restarts.
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user_a99c63
Visitor
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9 Messages
3 years ago
Mine just magically connected. Try to join your wifi again.
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user_730987
Visitor
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2 Messages
3 years ago
same issue in lL. randomly unable to access internet or pcs and othet smart tvs, etc. recycling router/modem doesn't help
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UglyKat
Visitor
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4 Messages
3 years ago
Same in Olympia WA. Others here have posted that resetting the Xfinity router to factory settings fixes the issue (which indicates it was caused by a firmware update). Another possibility would be to buy a wireless router and plug it in to the WAN port of the Xfinity router, and just use the secondary wireless router. Kind of defeats the point of renting a wireless router from Xfinity. The best solution would probably be just to set up your own router and get out from under the Xfinity router rental, which is what i'll be doing if it isn't fixed by this weekend.
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UglyKat
Visitor
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4 Messages
3 years ago
This appears to be resolved on my end, all of my devices are now able to connect. Everyone should try reconnecting.
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