Visitor
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2 Messages
Access Point Temporarily Full
Hi,
I have 14 devices in my home connected to Xfinity gateway, half of them are using 2.4G and rest are using 5G. Today morning I've noticed that couple of my devices are unable to connect to Wifi and the message I see on my Android phone is 'Access Point temporarily full', Apple device is showing 'Network is Temporarily Unavailable'. No new devices were added overnight.
While going through the settings I've observed that 'Xfinity WiFi hotspot' is enabled, and after disabling this my device was able to connect.
I left and when I came back home after some time, I see this issue again, my device is unable to connect again and 'Xfinity WiFi hotspot' is still disabled.
This is happening with multiple devices, randomly. If I disconnect one, I'm able to connect other. This is really weird.
Restarting the Gateway doesn't help, and I didn't find any solution online.
Any help is much appreciated.
Thank you.
user_45b0df
Visitor
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3 Messages
3 years ago
Same issue - just spent a hour with comcast... chat and higher level phone support. we ended up restoring to factory settings on the device and all is well. However, in order to do this you need to connect to the wifi gateway and you must be connected to it - if one of your 5 devices is not a computer or phone... that will be the challenge - you will have to turn off devices until you get connected. I have the newest gateway router as well. Anyway, you will have to rename your wifi networks and the admin password goes back to default and will need to be renamed. If you rename wifi's to same than you don't have to update all your devices.
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santatollimus
Contributor
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46 Messages
3 years ago
Sounds like the device in charge of DHCP isn't properly clearing its DHCP pool.
So you're running out of addresses despite not actually running out of addresses.
is this the xb7??
You can probably reset to factory which would clear the internal DHCP pool
but if the xFi portal is retaining and restoring the original DHCP pool you're
stuck waiting til software engineers at Xfinity figure out a fix.
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I'm not official Xfinity support but they can't or won't help me either so
I'm offering support to all other cases hoping someone looks at mine.
https://forums.xfinity.com/conversations/your-home-network/upload-drops-02000-kbps-unstable/6220b1aaaef5c36d133d6334
(edited)
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user_f5919c
Visitor
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3 Messages
3 years ago
any update on XB3 fix ?
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CCElizabeth
Problem Solver
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908 Messages
3 years ago
Hello @Eddermolina and All,
There was a solution posted by another user in this thread, which stated that a factory reset of the Xfinity Gateway resolved this issue. Were you able to try this?
Please let us and the community know if this works for you. Thanks!
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