Access Point Temporarily Full

Hi,

I have 14 devices in my home connected to Xfinity gateway, half of them are using 2.4G and rest are using 5G. Today morning I've noticed that couple of my devices are unable to connect to Wifi and the message I see on my Android phone is 'Access Point temporarily full', Apple device is showing 'Network is Temporarily Unavailable'. No new devices were added overnight.

While going through the settings I've observed that 'Xfinity WiFi hotspot' is enabled, and after disabling this my device was able to connect.

I left and when I came back home after some time, I see this issue again, my device is unable to connect again and 'Xfinity WiFi hotspot' is still disabled.

This is happening with multiple devices, randomly. If I disconnect one, I'm able to connect other. This is really weird.

Restarting the Gateway doesn't help, and I didn't find any solution online.

Any help is much appreciated.

Thank you.

Responses

P

pcreson

Visitor

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2 Messages

3 years ago

I hooked up google wifi pucks and it fixed my connection problems.

I am still going to make Xfinity fix the problem

1

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user_45b0df

Visitor

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3 Messages

@pcreson Using a wifi extender only works if they are one of the 5 devices that connects to the Comcast Gateway... I have a wifi extender and it couldn't get connected. Same issue - just spent a hour with comcast... chat and higher level phone support. we ended up restoring to factory settings on the device and all is well. However, in order to do this you need to connect to the wifi gateway and you must be connected to it - if one of your 5 devices is not a computer or phone... that will be the challenge - you will have to turn off devices until you get connected. I have the newest gateway router as well. Anyway, you will have to rename your wifi networks and the admin password goes back to default and will need to be renamed. If you rename wifi's to same than you don't have to update all your devices.

3 years ago

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user_a99c63

Visitor

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9 Messages

3 years ago

Be sure to claim reimbursement for the time you are without services… to the extent this drags on

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V

vicQuick

Visitor

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3 Messages

3 years ago

Same problems here. Been stumped as to why some iDevices were working and others were not based on the unhelpful "unable to connect" messages, but one of the Android devices threw up a "Access point temporarily full" which lead us here.

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U

user_befd26

Visitor

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1 Message

3 years ago

Same exact problem here …started around 2:00 am est

Maybe more widespread than just home networks. I saw many issues on a corporate network throughout the day

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user_44f596

Visitor

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1 Message

3 years ago

Happening to me in Colorado. DHCP default IP range for everyone should be 256. One reserved for the gateway and one as a broadcast address leaves room for 254 devices to be connected. Router capabilities vary and may not be able to handle that load, but unless you're a business location I seriously doubt any of us are anywhere near "full". I usually have around 20 devices connected. Currently limited to 5, while my DHCP settings still show a range of 256. This is clearly a widespread issue on Comcast's side.

2

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user_15767a

Visitor

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13 Messages

@user_44f596 Nailed it

3 years ago

0

U

user_45b0df

Visitor

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3 Messages

@user_44f596 Same issue - just spent a hour with comcast... chat and higher level phone support. we ended up restoring to factory settings on the device and all is well. However, in order to do this you need to connect to the wifi gateway and you must be connected to it - if one of your 5 devices is not a computer or phone... that will be the challenge - you will have to turn off devices until you get connected. I have the newest gateway router as well. Anyway, you will have to rename your wifi networks and the admin password goes back to default and will need to be renamed. If you rename wifi's to same than you don't have to update all your devices.

3 years ago

0

P

Peacemaker586

Visitor

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1 Message

3 years ago

I'm looking for a solution too. It started happening to me early this morning.

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user_a99c63

Visitor

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9 Messages

3 years ago

Outage ticket number for this issue is si054275489. Guy told me it won’t be fixed for 24 hours but it’s an outage being worked on right now by level 4.

3

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user_a99c63

Visitor

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9 Messages

Please call and get this ticket number added to your account.

3 years ago

0

U

user_ae74bc

Visitor

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2 Messages

Talked to chat and they said their back end team is working on it, hopefully they get a fix pushed quickly.

3 years ago

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user_15767a

Visitor

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13 Messages

@user_a99c63 My chat rep said this ticket didn't exist, for what little that is worth. Needless to say, I didn't get added to it

3 years ago

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user_cfa1f2

Visitor

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3 Messages

3 years ago

Thank God for this chat, I've been on the phone with Xfinity 3 different times and chatted twice. Everytime I was given a different excuse. Told a tech would be out tomorrow but just saw they confirmed a 3/5 appointment instead. Glad I'm not the only one with this, misery loves company

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user_a99c63

Visitor

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9 Messages

3 years ago

I don’t even waste time anymore, haha… when I connect I automatically tell them this needs to be escalated to the next level

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T

tsabbides

Visitor

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1 Message

3 years ago

Same issues here. Today's my birthday and I spent an hour of my limited time after work trying to get my family connected.

2

Shelldee

New Poster

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4 Messages

@tsabbides Happy birthday!

3 years ago

CCXavier

Official Employee

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695 Messages

Happy Birthday @tsabbides, thank you for being a part of the Comcast family and for taking the time to reach out to us. I am sorry to hear of your experience expressed to us. Do not worry, I can assure you reached the right person, I will be happy to assist you through to a resolution with your service concerns. To get started, would you be so kind as to send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

V

vicQuick

Visitor

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3 Messages

3 years ago

Called in to support. Technician ran me through the usual gauntlet of checking devices, resetting my modem. I referenced this thread many times but I know he was running a script. We were patient with each other. He mentioned that he was unaware of the problem, but that separate teams review these threads and he'd report what he could.

0

Eddermolina

Visitor

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1 Message

3 years ago

Same problem. speak twice with the technical service. Reset, reset, reset, change name, change password of my network... the problem still continues. definitely something with Comcast.

1

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user_a9bb2f

Visitor

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3 Messages

3 years ago

Same problem here; don't have any solutions. I have always limited the DHCP range, but devices that were connected are no longer connected. And unplugging / powering down others doesn't seem to "free up" the access point. Something definitely changed on the Xfinity side and no one over there is tracking to what it is that they did.

I should also note, that after disabling / unplugging devices, the Xfinity xFI interface would still show that the devices were connected. Something is certainly not refreshing on the network/server side, the issue with the management of connected devices is not local to my specific hardware.

(Time to read a book offline).

(edited)

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user_b8b30f

Visitor

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1 Message

3 years ago

Same palm as everyone else is having , hoping fix comes before he__ freezes over! Have I mentioned how much I hate Comcast!?

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user_7240d4

Visitor

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1 Message

3 years ago

Same problem here, started this morning. Every time I reset my modem a new idevice connects and another that was previously connected disconnects.

1

XfinityRay

Official Employee

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2.7K Messages

Hello, @user_7240d4 and thread. We are seeing that a factory reset is fixing this issue. Have you been able to try that step or do you need assistance with how to do that? We are happy to help and want to see this resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Your Home Network

user_2cf7c2

Access Point Temporarily Full

pcreson

user_45b0df

user_a99c63

vicQuick

user_befd26

user_44f596

user_15767a

user_45b0df

Peacemaker586

user_a99c63

user_a99c63

user_ae74bc

user_15767a

user_cfa1f2

user_a99c63

tsabbides

Shelldee

CCXavier

vicQuick

Eddermolina

user_a9bb2f

user_b8b30f

user_7240d4

XfinityRay

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