7 Messages
Access Denied when accessing a xfinitywifi hotspot
I am getting the following message on my apple devices, on more than one apple device.
Access Denied
You don't have permission to access "http://login.xfinity.com/login" on this server.
Reference #18.e4560e17.1788900412.9c67cc8
Here is a screenshot:
Found several post with no solution. This is not happening with all android or apple devices. From some, i can login just fine. Only in one iMac & one iPhone (using same & different icloud id)
1. iPhone 12, iOS: 18.7.8
2. iMac MacBook Air, IOS: 26.6.2
All devices including the above two can connect to home wifi (xfinity) with no problem. Also tried with CyberSecure turned off, no success
Please help!
user_wcovv0
Visitor
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1 Message
10 days ago
Any update? Seeing the same issue
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XfinityBenny
Official Employee
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1.7K Messages
9 days ago
@sss121 Thanks for adding a post to let us know what's going on. It is strange for only those two devices being impacted. From looking at the error message, it refers to the device being blocked. Are you using any VPN's or ad blockers on those devices?
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sss121
7 Messages
14 hours ago
I am currently xfinity diamond customer. Have already tried clearing browser history/cache and even uninstalled and reinstalled it with no luck. Even tried forgetting the network, restart iPhone didn't help either. Also made sure there is no pop-up blocker or VPN. Forgot to mention that this device used to be able to login and surf the web. Unfortunately, not able to updated the Apple IOS software because of older iPhone.
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