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Abrupt lagouts while gaming, traceroute issues
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I've spent too many hours troubleshooting our Xfinity Internet, including multiple customer calls. We have the 1000Mbps service with unlimited data. We have the XB7 gateway and support says everything is up to date and running fine. I have tested multiple ethernet cables and changed what port it is in the gateway. No fix. Toggled almost every single setting on the admin settings on and off to test it. No fix.
For context, I frequently, abruptly, disconnect randomly from online games on my Xbox Series S despite having zero lag aside from these abrupt disconnects. I never lose full connection; for example I never disconnect from party chat or xbox live, and my live streams stay up… I just lose connection during online games. I am on ethernet and never had these issues until a few months ago. My NAT type is open, I
have troubleshooted/factory reset the console, the console is not the issue. It is something with the internet.
I was advised to run traceroute tests to several of the IP addresses near the game servers. I do not know much about these logs, admittedly, but from what I can tell and what I have researched there are definitely some issues at 96.108.46.113 and the whole 96.108 range in general. Here are some examples:
traceroute to 52.23.63.224 (52.23.63.224), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 7.827 ms 1.553 ms 1.952 ms
2 100.92.33.67 (100.92.33.67) 14.396 ms
100.92.33.66 (100.92.33.66) 19.096 ms
100.92.33.67 (100.92.33.67) 18.411 ms
3 po-309-393-rur901.woburn.ma.boston.comcast.net (68.87.156.109) 11.065 ms
68.87.156.141 (68.87.156.141) 12.136 ms
po-309-393-rur901.woburn.ma.boston.comcast.net (68.87.156.109) 16.787 ms
4 po-2-rur901.woburn.ma.boston.comcast.net (96.110.116.113) 10.891 ms
po-200-xar01.woburn.ma.boston.comcast.net (96.108.46.113) 14.124 ms
po-2-rur901.woburn.ma.boston.comcast.net (96.110.116.113) 12.267 ms
5 * po-200-xar01.woburn.ma.boston.comcast.net (96.108.46.113) 17.736 ms *
6 be-300-arsc1.needham.ma.boston.comcast.net (96.110.116.89) 19.732 ms
be-501-ar01.needham.ma.boston.comcast.net (162.151.52.34) 15.741 ms
be-300-arsc1.needham.ma.boston.comcast.net (96.110.116.89) 15.672 ms
7 be-1003-pe02.onesummer.ma.ibone.comcast.net (68.86.90.173) 15.729 ms
162.151.52.50 (162.151.52.50) 16.630 ms
be-1005-pe11.onesummer.ma.ibone.comcast.net (68.86.90.66) 13.208 ms
8 be-1005-pe11.onesummer.ma.ibone.comcast.net (68.86.90.66) 15.593 ms
66.208.228.190 (66.208.228.190) 12.634 ms
be-1003-pe02.onesummer.ma.ibone.comcast.net (68.86.90.173) 13.999 ms
9 52.93.76.72 (52.93.76.72) 25.345 ms
50.248.119.190 (50.248.119.190) 15.745 ms
52.93.76.106 (52.93.76.106) 26.889 ms
10 150.222.71.41 (150.222.71.41) 14.003 ms
52.93.76.113 (52.93.76.113) 14.330 ms
150.222.71.25 (150.222.71.25) 17.611 ms
11 * 52.93.76.47 (52.93.76.47) 15.721 ms *
12 * * *
13 * * *
14 * * *
traceroute to 199.255.40.131 (199.255.40.131), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 4.593 ms 1.447 ms 2.022 ms
2 100.92.33.67 (100.92.33.67) 31.116 ms
100.92.33.66 (100.92.33.66) 19.210 ms
100.92.33.67 (100.92.33.67) 14.768 ms
3 po-309-393-rur901.woburn.ma.boston.comcast.net (68.87.156.109) 13.967 ms
68.87.156.141 (68.87.156.141) 15.049 ms
po-309-393-rur901.woburn.ma.boston.comcast.net (68.87.156.109) 15.130 ms
4 po-2-rur901.woburn.ma.boston.comcast.net (96.110.116.113) 12.339 ms
po-200-xar01.woburn.ma.boston.comcast.net (96.108.46.113) 13.024 ms
po-2-rur901.woburn.ma.boston.comcast.net (96.110.116.113) 12.229 ms
5 * po-200-xar01.woburn.ma.boston.comcast.net (96.108.46.113) 14.631 ms *
6 * 162.151.52.50 (162.151.52.50) 17.794 ms *
7 * be-501-ar01.needham.ma.boston.comcast.net (162.151.52.34) 14.835 ms *
8 * ae0.11.bar1.raleigh1.level3.net (4.69.137.177) 33.012 ms *
9 * ae0.11.bar1.raleigh1.level3.net (4.69.137.177) 33.535 ms *
10 * * *
11 * * *
12 * * *
traceroute to 34.201.164.207 (34.201.164.207), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 5.857 ms 1.908 ms 1.833 ms
2 100.92.33.66 (100.92.33.66) 18.317 ms
100.92.33.67 (100.92.33.67) 45.370 ms
100.92.33.66 (100.92.33.66) 17.312 ms
3 68.87.156.141 (68.87.156.141) 14.350 ms
po-309-393-rur901.woburn.ma.boston.comcast.net (68.87.156.109) 11.849 ms
68.87.156.141 (68.87.156.141) 11.949 ms
4 po-200-xar01.woburn.ma.boston.comcast.net (96.108.46.113) 15.017 ms
po-2-rur901.woburn.ma.boston.comcast.net (96.110.116.113) 12.368 ms
po-200-xar01.woburn.ma.boston.comcast.net (96.108.46.113) 11.034 ms
5 po-200-xar01.woburn.ma.boston.comcast.net (96.108.46.113) 13.024 ms * 8.234 ms
6 162.151.52.50 (162.151.52.50) 23.928 ms *
be-501-ar01.needham.ma.boston.comcast.net (162.151.52.34) 17.840 ms
7 162.151.52.50 (162.151.52.50) 16.337 ms
be-1005-pe11.onesummer.ma.ibone.comcast.net (68.86.90.66) 15.860 ms
be-501-ar01.needham.ma.boston.comcast.net (162.151.52.34) 16.809 ms
8 23.30.206.34 (23.30.206.34) 11.836 ms
be-1003-pe02.onesummer.ma.ibone.comcast.net (68.86.90.173) 15.787 ms
50.248.118.254 (50.248.118.254) 17.180 ms
9 50.248.118.254 (50.248.118.254) 11.266 ms
52.93.76.136 (52.93.76.136) 13.987 ms
50.248.118.254 (50.248.118.254) 16.770 ms
10 52.93.76.29 (52.93.76.29) 16.609 ms
150.222.71.21 (150.222.71.21) 14.441 ms
52.93.76.97 (52.93.76.97) 14.318 ms
11 52.93.76.79 (52.93.76.79) 16.002 ms * 19.351 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * 52.93.29.24 (52.93.29.24) 25.464 ms *
18 * 52.93.29.28 (52.93.29.28) 28.529 ms *
19 * * *
20 * * *
21 * * *
What am I to do to fix this issue I’m having? I have tried everything over tech support and on calls and they tell me everything is fine but clearly it is not. I would not be having this constant issues if there was no problem and it is very frustrating when they assure me nothing is wrong on their end over the phone.
ccRuben
Retired Employee
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729 Messages
2 years ago
I am sorry to see this is happening! Please send us a direct message, we will be happy to help. Thank you.
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EG
Expert
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111.2K Messages
2 years ago
@user_2ea267 @XfinityRuben
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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