Hi, Stealth Expert - I appreciate your response. I used my wireless service to post my request for help, so yeah. And it turns out many in our neighborhood are down. This is the third time in a week, but this service interruption started last night. My question is what’s going on that service is down so often? And since I bundle services, am I not cutting my nose off to spite my face?
Hey @pamm2. I would be happy to review current and past interruptions to see if there is a common issue causing them to provide you the information you are wanting.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Not sure what you mean by "stealth" ? Anyhow. I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They should be able to give you more info. You should get a reply here in your topic. Good luck !
Stealth meant that your response sneaked up on me and surprised me. Nothing untoward intended, I promise. We’re back up and running, which I totally credit to your intervention. You’re the best! (PS - how can I find out what the precise issue was? The generic ‘outage in your area’ gets old.)
EG
Expert
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111.2K Messages
2 years ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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EG
Expert
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111.2K Messages
2 years ago
@pamm2
Not sure what you mean by "stealth" ? Anyhow. I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They should be able to give you more info. You should get a reply here in your topic. Good luck !
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EG
Expert
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111.2K Messages
2 years ago
OK, no worries @pamm2 ! My pleasure ! And thank you ! 😊
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