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user_bsjc2i
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Wednesday, February 5th, 2025 8:57 PM

524 error

Since work was done by Xfinity in my neighborhood recently, I have been experiencing 524 errors when attempting to download data files from a data warehousing site that I use for work. I have successfully downloaded large files from this site in the past. I have worked with my company's IT administrator to confirm this is not an issue with my work computer (browser cache, storage, CPU, etc) and have conferred with the website engineers that this is not an issue on their side either (They confirmed the 524 error). I am connected to my Arris Surfboard via ethernet cable, and I upgraded to the 800mbps plan last week. 

Question

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Updated 

2 months ago

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XfinityJorge

Official Employee

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2.1K Messages

2 months ago

 

user_bsjc2i Thank you so much for using our Forums and our team is here happy to work with you to ensure we assist with the connection issues. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
  

 

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