500 mbps plan but only getting <20 mbps

Hi - I’m on 500 mbps plan. I only get <20 mbps download speed regardless if I’m using wifi or hardwired directly to the modem. Please help!

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XfinityRoberto

Official Employee

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2.1K Messages

1 day ago

Hi there and welcome to Comcast @user_bf0dcd. Thank you so much for reaching out to us regarding your concerns of your Internet speeds. You are in the right place and we are happy to assist you today. Are you using our Xfinity Gateway or are you using your own modem?

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user_bf0dcd

Visitor

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10 Messages

I’m using my own modem and router. Arris S33 and Deco X3600.

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21 hours ago

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XfinitySara

Official Employee

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2.2K Messages

Thanks for confirming, @user_bf0dcd. I highly recommend reviewing these Connection Troubleshooting Tips first. That's a great place to start, so please let us know if you notice anything that can be adjusted on your end. Otherwise, we may have to take a closer look, which we're happy to do!

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20 hours ago

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user_bf0dcd

Visitor

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10 Messages

14 hours ago

Hi - I have tried that and the speed didn’t improve. Please take a closer review and let me know how i can help

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user_bf0dcd

500 mbps plan but only getting <20 mbps

XfinityRoberto

user_bf0dcd

XfinitySara

user_bf0dcd

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