5.0 to 2.4 GHz

Question

My internet just changed seemingly overnight to 5GHz. I have a handful of smart home devices that only run on 2.4. I don't see the option to split the bands on the Xfinity App and when I try to use 10.0.0.1 I'm told to go on the app. How can I switch this back to 2.4GHz?

XfinityJorge · Answer

user_5pd837 Hi there! Thank you so much for using our Xfinity Support Forums and our team is here happy to help with your interente concerns. To switch betwen the Wifi channels look here https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi and you will see all the steps for our app or the admin tool. Let us know if you need any additional help.

Your Home Network

user_5pd837

5.0 to 2.4 GHz

XfinityJorge

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