Visitor
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1 Message
3rd party modem
I've tried 2 different modems with no luck getting them to connect. 1st was a Motorola MT7711, now I have an Arris SVG2482AC which also I cannot connect. Both times I've contacted customer support and was told that my NEW modems where defective. But, when plug the rented modem back in it works fine. But, when I pluge my rented modem back in, it works fine.
user_a0b898
Visitor
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1 Message
4 years ago
That is interesting. I have the Arris svg2482ac for sometime and it is working. I am using separate router as well. I know you said new modems, what does Arris modem do when you try to set it up?
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XfinityAirelle
Official Employee
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2.9K Messages
4 years ago
Hi there! Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
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