U

Visitor

 • 

1 Message

Thu, Apr 22, 2021 6:50 PM

3rd party modem

I've tried 2 different modems with no luck getting them to connect. 1st was a Motorola MT7711, now I have an Arris SVG2482AC which also I cannot connect. Both times I've contacted customer support and was told that my NEW modems where defective. But, when plug the rented modem back in it works fine. But, when I pluge my rented modem back in, it works fine. 

Responses

Visitor

 • 

1 Message

13 d ago

That is interesting. I have the Arris svg2482ac for sometime and it is working. I am using separate router as well.  I know you said new modems, what does Arris modem do when you try to set it up?

ComcastAirelle

Official Employee

 • 

107 Messages

12 d ago

Hi there! Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here