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Wednesday, January 10th, 2024 3:12 AM

Closed

3rd party apps, internet-wifi connection

Yep, Comcast has become intolerable. 

3rd party apps take FOREVER.

I have some older devices so I have to split my wifi bands into 2.4g and 5g. I can rarely get an internet connection (if I can even connect) from the 2.4g band. The 5g band randomly disconnects all devices for < 1 min. 

I have contacted Xfinity and have basically been given the run around. They act like they care. They do not. And good luck talking to a real person! You must first argue with an automated phone system for ages and know exactly the right answers to give to get to a live person.

Xfinity responds to many of these comments saying they are sorry and to contact them directly. Good for trying to keep these issues out of public view.

A side note to boot....Xfinity does not let you change the channel that your wifi operates on...you can view this from the admin area for your router/modem but it can not be changed...because...you guessed it... XFINITY ALWAYS KNOWS BEST...even when the customer knows far more.

Get your [Edited: "Language"] together Xfinity. Stop [Edited: "Language"] people and pretending like there's no problem.

Official Employee

 • 

1.5K Messages

1 year ago

Hi @user_fqo3p3 Thank you for reaching out on the Xfinity Community Forums. We are happy to look into your connection. What modem are you currently using? Does this happen on all devices when trying to load an app?

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