2 Messages
3rd attempt home internet usage
Hoping this post doesn’t get “deleted” due to a mysterious error as soon as I attempt to hit submit. Looking for reasons as to why our internet usage has gone from roughly 750GB per month to 1.56TB with absolutely no major changes to our day to day usage. We have been with xfinity for about a year with minimal issues but this random unexplainable spike in internet usage is quite frustrating. I’ve read previously that Xfinity meters are prone to glitches. Even with attempting to limit our data usage this month we are already at 485GB this month and it’s only 11 days into the month. No way the meter is correct and we plan to plug our own router in so we can track the usage ourselves. What do I do with that information once I have it to ensure Xfinity fixes this issue so we no longer have to add this phantom stress to our life.
Also I can’t add any tags as that dumps me out of the page and throws an error code. Hopefully this can be fixed as wel.
XfinityRaf
Official Employee
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564 Messages
2 months ago
Good evening @user_4bgdou. For data usage issues, we recommend reaching out to our security team for further assistance. Head over to https://internetsecurity.xfinity.com/help/report-abuse to find their contact information and hours of operation.
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