2 Messages
3-Day Outage
Please update your customers in the North Wimington area as to why we have not been able to use our internet. The outages seem to get resolved for a short time then iy goes down again. This is the 3rd dat.
I work from home and my superiors are beginning to question the legitimacy of this issue at this point. My job may be in jeopardy. I'm sure I'm not the only one.
This is unacceptable. Please resolve this issue asap. Unless aliens have taken over, there is no reason it should take 3 says to repair.
EG
Expert
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110K Messages
1 year ago
First. When these outages occur are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityJorge
Official Employee
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2.1K Messages
1 year ago
Thanks for using our Forums @user_04c344 and for bringing the connection issues to our attention. We are happy to take a look into this to see how we can help you if you are still having issues. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110K Messages
1 year ago
@user_04c344
Were you able to find any information about the outages ? Please reply right here in your topic on these public help forums, thank you.
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