Frequent Visitor
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6 Messages
2GB download and upload is my current plan. But my XB8 is not capable of this.
2GB download and upload is my current plan. But my XB8 is not capable of this. Will I be sent an XB10 so that I can get the service the website describes as my current plan? I am currently getting about 350GB upload and my download varies from about 800MB down to 1600MB down. The down was consistently around 2GB down until my plan was upgraded to a symetric 2G/2G plan.
XfinityOrlandoM
Official Employee
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3.9K Messages
29 days ago
@stephenl123
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
We do apologize for any inconvenience you're having with your Internet speed plans. We'll be happy to take a look at your account to make sure everything's updated correctly,
Since we already have you in the direct message, I've sent you a message and I look forward from hearing from you
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