Visitor
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1 Message
25% rate increase
I have 1 step above Basic cable, 2 TV boxes, 1 WiFi, HSPI service. I just received a 25% rate increase, $46, for no changes to my service. No improvements, additions. We are seniors, and cannot tolerate these kinds of increases for no additional advantage or service. This is outragious
EG
Expert
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115.2K Messages
10 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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533 Messages
10 hours ago
Greetings @user_igy63q, and thank you for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the bill increase, we know that bill increases are always frustrating, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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