Visitor
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1 Message
24 hours without service (XB7)
After a large storm yesterday we were left without power and internet from the early morning to late afternoon. We initially received a text stating the xfinity service would resume within a few hours (5:30-ish) and by the time I went to bed (around 11PM) we STILL had no service.
Today for the past hour (it's 4:20 PM) I've been trying everything to fix these issues (apart from a hard reset) and yes I've tried waiting more than 10 minutes after unplugging it and another 10 after plugging it back in.
Xfinitys AI assistants suggestions weren't very helpful either. I'm still stuck with an orange flashing light. at no point has this status light changed apart from the initial purple light after plugging the router back in.
Accepted Solution
XfinityJeniece
Official Employee
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3.2K Messages
3 days ago
Hey there, Cthenx, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your services. Were you able to check the link the expert provided for any service interruptions in your area? Also, are you still experiencing the same issue?
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EG
Expert
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111K Messages
5 days ago
First. Check their site here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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