Regular Visitor
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7 Messages
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down for 1-2 days and then randomly comes back. I had the same issue a year ago and swapped out the gateway. That cleared things up for a few months but then the issue returned. There are a number of posts over the past few years in this forum and on Reddit related to this same issue. Not sure why Xfinity has not fixed this.
XfinityFrank
Official Employee
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1.9K Messages
3 days ago
Hi there, @J_East! Thanks for reaching out to us here on the Community Forum and sorry to hear about the 2.4GHz bank disappearing randomly. I wonder if the issue may be some sort of interference. There are some great tips for optimizing your home network located here : https://www.xfinity.com/support/articles/improve-your-wireless-home-network, specifically the placement information. Check that over and see if anything may make sense with your setup to see if it improves.
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user_tol
Visitor
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1 Message
3 days ago
Just started having this issue a few days ago. Rebooting didn't fix it, but resetting everything fixed it for a few days. Now the 2.4 is down again.
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