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user_58tomd
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Tuesday, December 10th, 2024 10:18 PM

2.4 GHz only

I currently have both a 2.4 GHz and a 5 GHz WiFi band. My printer will only work on a 2.4 GHz WiFi band. Which is not allowing me to connect wirelessly. How do I set up a 2.4 GHz WiFi band ONLY? Or can I set up a guest network that only my printer can connect to on a 2.4 GHz? Please help. I have not had any luck connecting to a REAL person with Xfinity. 

Question

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Updated 

3 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

4 months ago

 

user_58tomd Having only one of the options may not be the best for your other devices since they may work best on the 5 but you can split them to help with the connection options. If you check out the Simplify your Wifi page it goes over the benefits of having all of them and how you can split them by adding a different wifi name to each channel.  

 

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EG

Expert

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109.9K Messages

4 months ago

The concern is not "accessibility / disability" help related.................... Topic moved here to the proper help section........ 

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EG

Expert

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109.9K Messages

4 months ago

@XfinityAmandaB 

FWIW. I get a 404 error at that link.

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user_u3xykv

1 Message

3 months ago

The link doesn’t work…. Surprise suprise🙄

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XfinityAirelle

Official Employee

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2.5K Messages

@user_u3xykv @user_58tomd  Hi there! We’re sorry the link didn’t work for you—it seems to have been updated. We’ve attached both support articles for simplifying your WiFi and for separating the bands on your modem to display the 2.4 GHz and 5 GHz channels separately. Take a look, and let us know if you have any questions. We’re here to help! 😊 

Simplify your WiFi — Benefits of using one WiFi name and password for your home network

How to change your home network's WiFi channel selection or mode

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