2.4 ghz devices no longer connecting to xb8 gateway

Thanks for the response.  I did confirm that it is set to WPA3-Personal-Transition. I also power cycled the XB8 and the pod as you suggested. I also power cycled a few of the devices that won't connect and unfortunately I am still running into the same situation. The devices that are near the pod do connect but the devices that usually connect to the XB8 gateway still do not connect. So unfortunately that did work.

You mentioned that there was a recent update to the XB8 gateway. Is there any documentation of what was updated? It looks like other people are running into the same problem so I am thinking that it is the update that is causing the issue.  

https://forums.xfinity.com/conversations/your-home-network/wont-accept-network-password/687f9df83d8f4b32cdaffda4?commentId=6882605ef02a1b2d446527aa

@mike_s6​  eager to find out if you found a fix for this. Sounds like yours went down around the same time mine did. I’m with you on an update being the cause.    All 2.4 ghz devices. Some literally right next to eachother. One works, on doesn’t. Very high signal in most cases.  I’ve done most of the trouble shooting you have. 

@mike_s6​ I haven’t seen any documentation, as there rarely ever is any, and I don’t have any specific details either. Apologies on that one. 

Two possible experiments. First, have you factory reset a few of the easier to reset devices having issues, and started fresh? The other, if possible, could you temporarily relocate one of the working devices, to be within range of the XB8 instead of the Xfinity WiFi Extender (Pod) and see whether it works?

One other thought, which Gen WiFi Extender do you have, and is it connected back to the XB8 via Ethernet cable? Gen 1 has a single Ethernet port, and Gen 2 has two ports. 

I have also experienced this same issue since the recent xb8 update.  I have a pair of Gen 2 Xfi pods and several 2.4 ghz 5 ghz devices. The 2.4 ghz device connectivity has been terribly unreliable in the last few weeks.  I wanted to try to change the  channel manually as there are several other SSIDs operating on the the 2.4 ghz band but this option is now greyed out on the gateway admin interface, super frustrating! I did have a few days of consistent connectivity f for 2.4 GHz devices  after unregistering  the xfi pods and and restarting the gateway. I had to then connect the pods to the gateway with an Ethernet cable to get them to re-register also.  But not the issues have returned and my 2.4 GHz devices are disconnecting again which is how I got here.   I am currently away from the location but will be attempting these saw steps when I return in hopes of a resolution 

@user_ho8m5v Remember to let us know the steps you took to stabilize the connectivity. 

Well, I went through the same steps I described before of unregistering the pods and re adding them which again required Ethernet connectivity from the pod to the gateway to activate.  This again lasted for about 2 days until  I started experiencing connectivity problems with 2.4Ghz devices. Realizing that my DHCP lease time was also set to 2 days I decided to set all 2.4Ghz devices with a static / reserved IP on the gateway admin interface.   That was about 10

 hours ago at this point and things have been ok so far 🤞…..

Well, unfortunately had another coverage failure last night….  Currently  going through the tedious process of removal and re-register I’ve described on these posts yet again…. There seems to be something occurring where the pods cannot register over the air and I am required to plug it into the gateway.   Would be really helpful if Xfinity could either come out with a recommended, tested, working  firmware for these pods or just say they are not supported so I can move on.   It seems awfully coincidental that I started having these problem and am now being bombarded with ads in the Xfinity app for the new “ WiFi Pro Service”.    I promise you I will never purchase another piece of WiFi gear from Xfinity or other service provider… this experience has been terrible… seems it’s time to move on…. Wish I had not wasted so much time on this… very dissatisfied and disappointed to say the least.  

@user_6598c4 Are you currently using an Xfinity WiFi Booster or just the XB8 modem? If you're not using any of the extenders you can pop into the Xfinity app and manually split the WiFi bands to show a separate network for the 2.4 GHz, 5 GHz, and 6 GHz bands. You may have to delete the devices inside the Xfinity app and re-add them after the bands have been separated.