Visitor
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6 Messages
2.4 ghz devices no longer connecting to xb8 gateway
For the past 12-18 months, my home network has been working flawlessly. I have an Xfinity XB8 (CGM4981COM) gateway and an xfi pod to ensure full coverage across my wide house; the gateway is on one side and the pod on the other. A significant portion of my network consists of roughly 30 2.4 GHz smart devices (switches, plugs, and light bulbs), which are essential for my son's independence as a paraplegic.
However, over the last week, something has changed with the XB8 gateway. The 2.4 GHz devices that previously connected to it are no longer able to establish a connection. Interestingly, the 2.4 GHz devices on the other side of the house, connected to the xfi pod, are still working perfectly. All 5 GHz and 6 GHz devices continue to connect to the XB8 gateway without any problems. I'm aware that band splitting isn't an option because of the xfi pod setup.
I've already performed multiple reboots of the gateway. Do you have any insights into what might have changed with the XB8 gateway, or what I can do to resolve the connectivity issues for my 2.4 GHz devices?
Oh yeah, one more thing. I also noticed that the port forwarding settings on the XB8 gateway were deleted.
user_323c89
Contributor
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91 Messages
10 days ago
Open up the Xfinity app, tap on the WiFi tab at the bottom of the screen, then tap on the WiFi details tile in the middle of the screen, followed by tapping Edit WiFi settings at the bottom of the screen. Ensure that Security mode is set to WPA3-Personal-Transition.
I know that there have been recent updates to the XB8 and the Xfinity WiFi Extenders (xFi Pods), so hopefully a full restart of your system fixes the issues. Power cycle the XB8 by disconnecting power for at least 30 seconds, then reconnect. Then you’ll need to do the same for the WiFi Extender. It’ll take a few minutes for the XB8 to be fully online, and likely several minutes more for the WiFi Extender. Once the Xfinity app shows both as fully online, you’ll probably want to power cycle all of the devices having connection issues. If power cycling the devices doesn’t do it, you may need to completely reset them and start fresh. Hope that you get it figured out.
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