1 Message
2.4 band
I use a machine in my business that requires internet access on a 2.4 connection. The last couple of weeks it has been dropping connection intermittently. It was down most of the day yesterday and is still down this morning. This is my busiest time of the year so this is a major issue. Why would this be happening? I moved the router to within 8 feet of the machine and still isn't connecting.
XfinityAirelle
Official Employee
•
2.2K Messages
28 days ago
Hi there! Thank you for reaching out—I completely understand how vital a reliable connection is for your business, especially during this busy season. Rest assured, our team is here to help resolve this issue so you can focus on what matters most.
Based on what you’ve shared, it sounds like there may be interference or settings affecting your 2.4 GHz connection. To ensure everything is set up correctly, you can follow this helpful guide: Change Your WiFi Channel or Mode. It explains how to adjust your WiFi channel selection and mode, which might help improve your connection stability.
If you continue to experience issues, don’t hesitate to let us know. We’re here to assist further and make sure your internet works seamlessly for your business!
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